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Factory Direct Craft Supply, Inc. Privacy Policy

Last Modified:
2018-05-24 (Year-Month-Day)


Factory Direct Craft Supply, Inc. ("Factory Direct Craft," "Corporation," "Company," "Our," "We," and "Us") respects your privacy and is committed to protecting your privacy through Our compliance with this Privacy Policy (the "Policy"). This Policy should be read in conjunction with Our Terms of Use, into which this Policy is incorporated by reference.

In compiling this Policy, We have taken steps to ensure We have incorporated the standards and principles outlined in data collection and privacy frameworks, including the European Union’s General Data Protection Regulation. This Policy describes:
  • The types of information We may collect from you or that you may provide when you visit the website (the "Website") as well as any websites and blogs directly owned by Factory Direct Craft ("our websites").
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy does not apply to websites, stores, or other domains that are maintained or operated by third parties or Our affiliates. Our websites may link to third party websites and services, but these links are not endorsements of these sites and this Policy does not extend to them. Because this Privacy Policy is not enforced on these third party websites, We encourage you to read any posted privacy policy of the third party website before using the service or site and providing any personal information.

Please read this Policy carefully to understand Our policies and practices regarding your information and how We will treat it. If you do not agree with Our policies and practices, then please do not use our websites. By using our websites, you agree to the terms of this Policy. This Policy may change from time to time (see below, "Changes to this Policy"). Your continued use of our websites after We make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect and How We Collect It

To ensure that We provide you with the best possible experience, We will store, use, and share information about you in accordance with this Policy. For example, when you request information, subscribe to Our emails or ask for support materials, register yourself or your Factory Direct Craft products, enter competitions or participate in surveys, or apply for a job at Factory Direct Craft, We will ask you to provide personal information to complete these transactions.

Information You Provide to Us

The sort of information that you provide in each case will vary and could include personal information. Personal information is any information that can be used to individually identify you from a larger group, and can include details such as your name, email address, age and address. In some cases, you will also provide additional information such as your preferences or product choices. In some cases, We may ask you for a username and password that should only be known to you.

Automatic Information Collection

In addition to the information that you provide to Us, We may also collect information about you during your visit to our website or while you engage with one of Our marketing campaigns. We collect this information using automated tools that are detailed below. These tools may collect information about your behavior and your computer system. Information like your Internet address (IP Address), the pages you have viewed, and the actions you have taken while on our websites.

We also may use these tools in connection with Our email marketing campaigns to allow us to understand what links you click on and what content is of interest to you. Factory Direct Craft also may collect information from commercial sources to enrich and verify the information that you have provided or that We have collected about you. This information will help us to ensure that We have accurate records, and will provide us with the ability to keep your information up to date. In some cases, We may use this commercial information to determine something about you. For example, We may use your IP address to calculate your approximate geographic location. Some of the tools We use to automatically collect information about you, include:

(a) Cookies. A "cookie" is a small data file transmitted from a website to your computer's hard drive. Factory Direct Craft may use cookies on our websites to provide you with services and features. For example, We will use cookies to help you login to your account and provide a personalized experience. We may also use cookies to connect your activity together across multiple visits. In some cases We may also use cookies to monitor your interaction with Our advertising campaigns; these cookies will be delivered by a third party website but will provide us with information when you visit our website.

Cookies are usually defined in one of two ways and Factory Direct Craft sites may use both of them:
(1) Session cookies do not stay on your computer after you close your browser,
(2) Persistent cookies remain on your computer until you delete them or they expire.

Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser. The following browsers have online guides to cookies at the following links:

Microsoft Internet Explorer: 

Mozilla Firefox:


Please be aware that a number of features on our websites may require cookies to operate correctly, turning off cookies may affect your experience on our website.

(b) Web Beacons. A Web Beacon is an electronic image. Web Beacons can track certain things form your computer and can report activity back to a web server allowing us to understand some of your behavior. If you choose to receive emails from Factory Direct Craft, We may use Web Beacons to track your reaction to Our emails. We may also use them to track if you click on the links and at what time and date you do so. Some of Our marketing partners may use Web Beacons to track your interaction with online advertising banners.

(c) Embedded Web Links. Links provided in Our emails and in some cases on third party websites may include tracking embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows Factory Direct Craft to understand how the link is being used.

Some of these links will enable Factory Direct Craft to identify that you have personally clicked on the link and this may be attached to the personal data that We hold about you. This data is used to improve Our service to you and to help us understand the performance of Our marketing campaigns.

(d) Third Party Websites and Services. Factory Direct Craft works with a number of service providers of marketing communications technology. These service providers may use various data collection methods to improve the performance of the marketing campaigns We are contracting them to provide. The information collected can be gathered on our websites and also on the websites where Our marketing communications are appearing. For example, We may collect data where Our banner advertisements are displayed on third party websites.

(e) Do Not Track Disclosure. We do not track customers over time and across third party websites to provide targeted advertising. Therefore, Our Website does not operate any differently when it receives Do Not Track (DNT) signals. The information We collect automatically is statistical data and does not include personal data.

Online Shopping Facilities

In some cases, We will partner with a third party service provider to facilitate Our online shopping services. Information collected during your shopping experience is in some cases maintained and processed by the third party operating the online shopping facility. In these cases, their privacy policy will apply, and We encourage you to make yourself aware of it in advance of placing an order. These third parties will usually share information with us about your transaction, and We will store this information if they do so.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party bank, process agents, and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When We collect credit card information for online purchases, We offer secured-server transactions that encrypt your information in transit.

Children's Information and Privacy

Factory Direct Craft does not actively seek to gather information from children under the age of sixteen. We do not target Our products or services to children and would not expect them to be engaging with our websites or services. We would encourage parents and guardians to provide adequate protection measures to prevent children from providing information unwillingly on the internet. If We are aware of any personal information that We have collected about individuals under the age of sixteen, We will endeavor to delete it.

How We Use Your Information

The information We gather and you provide is collected and used to improve Our service to you and your experience when engaging with our websites and Our products. For example, We may use your information to:

  • Prevent malicious activity and provide you with a secure experience;
  • Provide service and support for products that you own;
  • Provide marketing communications that are effective and optimized for you;
  • Keep you up-to-date with the latest benefits available from Factory Direct Craft;
  • Avoid sending you something that will not be of interest;
  • Define what content you might be interested in;
  • Personalize your website experience;
  • Measure performance of marketing programs;
  • Invite you to participate in competitions;
  • Learn about your behavior and try to improve what We do for your benefit;
  • Contact you about services and offers that are relevant to you; and
  • Display testimonials, reviews, or recommendations on our websites with the express consent of the owner of that statement.

Although We use your name and email address to inform you about future products and services, you can always unsubscribe from receiving any marketing emails via the unsubscribe option in any such marketing email you receive from us.

How We Share Your Information

Factory Direct Craft does not sell or lease your information to any third party. We may disclose your personal information to Our partners in accordance with this Policy.

Factory Direct Craft works with a number of suppliers internationally that help us to process your requests, deliver customer service and support, send Our email marketing communications and provide the experience that you have come to expect from Our brands. We will share your information with these suppliers in order to fulfill the service that they provide to us. These suppliers are under contract to keep your information secure and not to use it for any reason other than to fulfill the service We have requested from them.

On occasion We may provide you with the ability to communicate with selected third parties. Where this is the case We will provide you with the facility to instruct us to share your information with the selected third party. We will only ever share your information in this way if you have told us that you are willing to allow us to do so.

Except as described in this Policy We will not share your information with third parties unless it is under one of the following circumstances:

  • Respond to duly authorized information requests from law enforcement or other governmental authorities;
  • Comply with any law, regulations, subpoena, or court order;
  • Investigate and help prevent security threats, fraud, or other malicious activity;
  • Enforce/protect the rights and properties of Factory Direct Craft or its subsidiaries; or
  • Protect the rights or personal safety of Factory Direct Craft employees.

There are circumstances where Factory Direct Craft may decide to buy, sell or reorganize business in selected countries. Under these circumstances it may be necessary to share or receive personal information with prospective or actual partners or affiliates. In such instances Factory Direct Craft will seek to ensure that all information remains protected by a policy similar to this Policy.

Your Choices and Selecting Your Privacy Preferences

Factory Direct Craft wants to provide you with relevant information that you have requested.

If We provide subscription-based services, such as email newsletters, We will allow you to make choices about what information you provide at the point of information collection or at any time after you have received a communication from us while you are subscribed to the service. This assumes that any transactional or service-oriented messages are excluded from your preference, as they are not intended to be for the purposes of marketing communications, and rather to fulfill a service you have requested.

Email newsletters will not be sent to you unless you consent to receive such a newsletter. After you request to receive these emails, you may opt out of receiving them by selecting the "Change preferences" or "unsubscribe" link, or by following the opt-out instructions included in each email communication. Please note that by opting out or unsubscribing you may affect other services which you have requested We provide to you where email communication is a requirement of the service provided.

The communication that you receive form Factory Direct Craft will be in accordance with your preferences and this Privacy Policy. Some of the communications you receive could include automatic information collection tools.

Access to and Accuracy of Your Information

Factory Direct Craft strives to maintain and process your information accurately. We have processes in place to maintain all of Our information in accordance with relevant frameworks and take steps to monitor its accuracy. We employ technologies designed to help us maintain information accuracy on input and processing.

Where We enable you access to your private information, We will always ask you for a username and password to help protect your privacy and security. We recommend that you keep your password safe, that you change it periodically, and that you do not disclose it to any other person or allow any other person to use it.

To view and change the personal information that you have directly provided to Factory Direct Craft you can return to the Web page where you originally submitted your information and follow the instructions on that Web page or contact us directly for assistance.

For Website Visitors in the European Union
When you accessed our website for the first time, you acknowledged and confirmed your acceptance of Our Notice of Personal Data Processing ('the Notice'). In acknowledging the Notice, you agreed to our website’s Terms of Use and this Policy. Under the GDPR, Our visitors in the EU enjoy additional rights with respect to their personal data.

You can exercise any of the following rights by directly making changes in Our Website or notifying us as described below.

Access: You can access and verify what personal data Our Website currently contains by logging into Our Website and visiting your account profile page. You may also email us at to request a copy of the personal data Our Website currently contains.

Correction or Rectification: You can correct what personal data Our Website currently contains by logging into Our Website and visiting your account profile page. You may also email us at to request that We correct or rectify any personal information that you have provided to us. We may not accommodate a request to change information if We believe the change would violate any law or legal requirement or cause the information to be incorrect. Where applicable, Factory Direct Craft will ensure such changes are shared with any trusted third parties.

Restrict Processing: When applicable, you may restrict the processing of your personal data within Our Website by submitting a request via email to In your email, please explain how you wish Factory Direct Craft to restrict processing of your personal data. When such restrictions are not possible, Factory Direct Craft will advise you accordingly. You can then choose to exercise any other rights under this Policy, to include withdrawing your consent to the processing of your personal data. Where applicable, Factory Direct Craft will ensure such changes are shared with any trusted third parties.

Object to Processing: When applicable, you have the right to object to the processing of your personal data by submitting a request via email to When such objections are not possible, Factory Direct Craft will advise you accordingly. You can then choose to exercise any other rights under this Policy, to include withdrawing your consent to the processing of your personal data. Where applicable, Factory Direct Craft will ensure such changes are shared with any trusted third parties.

Portability: Upon request, and when possible, Factory Direct Craft can provide you with copies of your personal data. You may submit a request via email to When such a request cannot be honored, Factory Direct Craft will advise you accordingly. You can then choose to exercise any other rights under this Policy, to include withdrawing your consent. Where applicable, Factory Direct Craft will ensure such changes are shared with any trusted third parties.

Withdraw Consent: At any time, you may withdraw your consent to Our Company’s processing of your personal data through this Website by notifying us via email at Using the same email address associated with your Website account, simply type the words "WITHDRAW CONSENT" in the subject line of your email. Upon receipt of such a withdrawal of consent, Factory Direct Craft will confirm receipt, proceed to stop processing your personal data, and direct you to the GDPR Personal Data Removal Request webpage, where you can submit your request for erasure as explained below. Where applicable, Factory Direct Craft will ensure such changes are shared with any trusted third parties.

Erasure: If you should wish to cease use of Our Website and have your personal data deleted from Our Website, then you may submit a request via Our GDPR Personal Data Removal Request page at This Link - GDPR Removal Request. To submit your request, you will need to provide your email address used for your account creation or order, select the country associated with your account, and verify you are not a bot or automated submission by completing a basic mathematical equation. When such restrictions are not possible, Factory Direct Craft will advise you accordingly. Factory Direct Craft will confirm receipt and erase your personal data. Where applicable, Factory Direct Craft will ensure such changes are shared with any trusted third parties.

Submit Complaints or Questions: If you wish to raise a complaint on how We have handled your personal data, you can contact us as described below. If you reside in a European Union member state, you may also lodge a complaint with the supervisory authority in your country.

Keeping Your Personal Information Secure

Factory Direct Craft has implemented commercially reasonable measures designed to secure any information, both Personal Information and non-Personal Information, stored by the Website against accidental loss and from unauthorized access, use, alteration, and disclosure. We employ physical, technical, and administrative procedures to safeguard the information that We collect to prevent unauthorized access or disclosure. You may utilize a username and password to enjoy our websites. It is your responsibility to keep confidential your username and password. When We collect or transmit information over the internet We protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. All of Our information is stored in secure facilities with limited access and stringent security procedures.

Connecting with Social Media Networks

We may provide features on our websites that allow you to share and connect through social networks such as Facebook, YouTube, Pinterest, and Instagram. These features connect with the services provided by the social networks and therefore the privacy controls in place are those of the social networks. We encourage that you, before engaging with any of these tools, review the privacy settings of your social profiles and also to read the privacy policies of the networks in question. These social features often store information about you and the things that you share or comment upon.

If you share any of your personal information through a public forum or social network enabled feature on our websites this information could be read by anyone. Factory Direct Craft therefore is not responsible for the personal information you choose to submit in these forums and any access to or use of that information.

Changes to this Policy

If We make any changes to this Policy they will be posted on this page. You can get to this page from any of our websites by clicking on the Privacy Policy link (usually at the bottom of the screen). We will always date these changes so you know if you are looking at a changed version.

How to Contact Us

We value your opinions and welcome your feedback. To contact us about this Privacy Policy or your personal information, please contact us at:

Factory Direct Craft Supply, Inc.
ATTN: Privacy Policy
901 Pleasant Valley Dr.
Springboro, Ohio 45066

In your correspondence, please ensure that you inform us that your request pertains to information protection and privacy so that it is routed to the correct team.

Governing Law

People from anywhere in the world can access our websites and services. Should this agreement be subject to legal review, We will comply with the law of the country where our websites are located or directed.

Please be aware that if you provide personal information to our websites that:

Information may go to a country that has different privacy laws than your own country or the country in which you are using the Website or service; and
Information will be handled in accordance with this Privacy Policy and the laws of the country where the Website is located or directed.

The information and content contained on this Website are protected by copyright. All content, including photographs, appearing on this Website may NOT be reproduced, translated, or transmitted in any form or by any means, electronically or mechanically, without the written permission from and provided by Factory Direct Craft Supply. Violations of this Policy shall be prosecuted to the fullest extent of the law, and violators shall be held legally responsible for all damages caused as a result of their infringement.
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