Watch a video of the Factory Direct Craft Journey told by our CEO and Founder, Shari Doggett
Factory Direct Craft Supply was founded by a stay-at-home mother in the 1980's after finding her husband had been laid off from work. Desperate for income, she began to buy place mats in bulk from a company in Louisville, Kentucky; adding ruffles and lace, and then reselling them at the local flea markets.
Her customers soon began inquiring about where they could purchase the lace being used. Then an epiphany! Why not sell the lace, as well as the place mats? She loaded up her kids, drove through one of worst snowstorms in history, and purchased the companies first commercial lace machine. Before long the whole family found themselves ruffling lace late into the night.
After she began to sell lace, it was only a natural progression to add other craft supplies to the line. Soon three retail stores followed and the birth of the first Factory Direct Craft Supply catalog! The catalog was a small 11 page cut and paste copy put together on the families portable typewriter and taken to a local copy shop to be "printed." The product selection then progressed from craft supplies, to wedding accessories and later to home decor.
With three retail stores, six flea market operations, one catalog, one husband, the kids, and a couple pets thrown in for good measure, she soon realized they needed to focus on one aspect of the business. So, in 1995 the company was scaled down to one store and began to focus on the company's retail and wholesale mail order catalog. In 1996, Factory Direct Craft Supply moved to the internet and became FactoryDirectCraft.com. We have come a long way, but we are still a family operated business. Many of our employees are father and son, brother and sister, husband and wife! Now, over 20 years since this stay-at-home mom just wanted to help with the income, we process thousands of orders each week and ship worldwide.
How are we different from the competition?
Selection, price and amazing customer service! Our buyers search year round for those unique and hard-to-find treasures along with the everyday crafting necessities. To help keep your cost low, we offer free domestic ground shipping on all orders over $50, and pride ourselves on the speed of our shipping.
We sell to individuals and also have a wholesale program for designers, event planners, retailers and professional crafters.
We have been online since 1996, which gives us the years of knowledge required to provide you a secure and friendly shopping experience. If you are unable to find a specific product on our website, or you need large quantities, contact us for a special order. We have helped many different companies over the years, including event planners and even movie/television production companies with their specialized needs. We operate our own shipping and order fulfillment center in the small town of Springboro, Ohio. Items are stocked in our 76,000 sq. foot warehouse which is equipped with the technology to insure that your order is quickly processed, packaged, and shipped accurately.
From the moment your order is placed, it is treated with special care and attention! We strive to overachieve with both our product and customer service experience. Our family and team members want you to know that we will put all our energy into trying to answer your questions, finding what you want, and making you a Factory Direct customer for life!
NOTE: As of May 1, 2011 our warehouse has closed to the public. Please visit us online to browse our entire inventory and enjoy fast shipping direct to your doorstep!
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Our Mission We strive to provide the best products and customer service we can. We always seek to improve ourselves for the benefit of the customer and hope to provide the best shopping experience possible.