Annual Sale
Dec 15, 2008 through Jan 6, 2009

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Can I change my order after finalization?
Once you click finalize the checkout process, your order is sent to our warehouse instantly. Because our warehouse is beginning to process your order for shipping as soon as your order is finalized, you will be unable to change your order after this time.

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Methods of payment
Methods of payment We accept personal or corporate checks, money orders, and PayPal.
In addition, we also honor major credit cards including:
      

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S&H charge for any order under $20 is $12.45 ($9.95 + $2.50 service fee for orders under $20)

S&H charge for any order $20 and up is $9.95.

Any Glass item including mirrors, wax, large wood orders, Christmas trees and gluesticks. Actual shipping cost will be charged to ship these items.

All S&H charges are nonrefundable.
Parcels returned to us, due to non-acceptance of the parcel, incur 25% restocking fee plus shipping charges incurred both inbound and outbound.

Hawaii, Alaska, FPO, APO, AE, Guam or any U.S. territory
Shipping charges to these addresses are calculated on the dimensions and weight of each package. Shipping charges are not calculated until the items are ready to leave our warehouse and will be charged separately to your credit card. The actual shipping will be charged for each package.
International Orders must be prepaid by credit card.
The minimum S&H charge for any order under $20 is $12.45.
The minimum S&H charge for any order over $20 is $9.95.
All S&H charges are nonrefundable.

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Contact Us
Via Phone
1.800.252.5223 U.S. only
1.937.743.5855 Int'l  only
Monday-Saturday   9:00 a.m.- 6:00 p.m.
All times are Eastern Standard

Via Mail
Factory Direct Craft Supply, Inc.
315 Conover Dr.
Franklin, OH, U.S.A
45005
*Catalogs without an accompanying order are $5.00, include your payment with your request.

Via Fax
1.800.269.8741 U.S. only
1.937.743.5500 Int'l  only
Available 24 hrs. a day

Website Address
www.factorydirectcrafts.com
Available 24hrs a day.

Email Address
Krafts2u@aol.com

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Privacy Policy
We never sell your information to other sources. Your email address will be used to send you periodic emails about upcoming events.
Your credit card information is sent through a secure server that encrypts the information when sent. You should notice a small padlock when you reach the page of the website where you are required to enter your personal information to complete your order.

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Tax Exempt
Customers with vendors licenses, retail tax I.D.'s or other special info,
add this info in the "Comments Section" at the bottom of the order form where you submit your other personal information to complete your order.

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Online Ordering Help
When you click the "Submit Order" button, your order will be sent to us and you will be transferred to our thank you page.

• If you do not get to the thank you page, then your order was not successfully sent.
• Allow at least a minute or so once you click submit order, for the information to transfer.
• Large orders may take longer.
• If your browser stops or keeps running past a couple of minutes, you may have encountered a time out. When this happens simply press the stop button on your browser and click the "Send Order" button again.
• Every effort is made to ensure the accuracy of information on the website. However, errors do occur, we reserve the right to correct prices from the website.
• Sizes and quantities from the web site can be approximate!!
• If your project requires an exact size, we recommend you contact us before you place your order.Our courteous and experienced staff are eager to help you place your order, or answer any questions about our products or their applications. They can measure and describe each product, in detail, while you wait.

We want you to be completely satisfied with every craft supply purchase.

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Visit the Outlet Store
Our huge warehouse is open to the public:
MONDAY-SATURDAY 9-6
SUNDAY 11-5

We are located just off of Interstate 75 in Franklin, Ohio.

From Dayton, Ohio take I-75 south to exit 38.
Turn right at the exit ramp traffic light.
At the first traffic light, just past the welcome to Franklin sign, turn left.
We are at the bottom of the hill on the right, at 315 Conover Dr.

From Cincinnati, Ohio take I-75 north to exit 38.
Turn left at the exit ramp traffic light. Go under the I-75 overpass.
Just past the welcome to Franklin sign, turn left.
We are at the bottom of the hill at 315 Conover Dr.

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Returns
We are glad to accept returns on merchandise purchased from us within a 14 day period from the date you receive your order. To return items, contact us by phone 800-252-5223 M-Sat 9-6 EST (US Orders) or 937-743-5855 (Outside Contiguous US) to obtain a return authorization number. Along with your return enclose a copy of your original invoice, noting on the back side the reason for the return and what action you would like for us to take. Please ship to:
FactoryDirectCraft.com
Returns
315 Conover Drive
Franklin, Ohio 45005
Unless it is our error, all shipping charges are non refundable. Shipping is charged to reship any exchange.

There will be a minimum 25% restocking fee on all returns. This fee is waived if the items are exchanged for other merchandise or if you have received incorrect or damaged product(s) because of our error.
Returns Up to 14 Days ----------- No Restock Fee
Returns 14 Days to 60 Days ----------- 25% Restock Fee
After 60 Days to 180 Days ----------- 50% Restock Fee
After 180 Days to 240 Days ----------- 75% Restock Fee
After 240 Days ----------- 90% Restock Fee

No Returns: There are no returns on the following items - Lace, books, closeout items, as is, sale or closeout merchandise, partial packages of products, or opened items.

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