General Shipping Information
Shipping Within the contiguous U.S.:
Any Glass item including mirrors, wax, large wood orders, Christmas trees and gluesticks. Actual shipping cost will be charged to ship these items.
All S&H charges are nonrefundable.
Parcels returned to us, due to refusal of the parcel, will incur 25% restocking fee plus shipping charges incurred both inbound and outbound.
Hawaii,Alaska, FPO, APO, AE, Guam or any U.S. territory
Shipping charges to these addresses are
calculated on the dimensions and weight of each package.
Shipping charges are not calculated until the items
are ready to leave our warehouse and will be charged
separately to your credit card. The actual shipping
will be charged for each package.
International Orders must be prepaid by credit card.
All S&H charges are nonrefundable.
All Other International Orders
We are happy to accept your foreign orders paid by credit
card. Shipping charges to these addresses are calculated on the dim weight
(dimensions and weight) of each package. Shipping charges
are not calculated until the items are ready to leave
our warehouse and will be charged separately to your credit
card. The actual shipping will be charged for each package
All S&H charges are nonrefundable.
Double Check Shipping Address For Accuracy
Please double check all shipping addresses for accuracy. Incorrect addresses may also result in delayed delivery.
Incorrect shipping addresses (wrong house number, wrong zip code, missing apartment #, etc.) caused by your error, will incur a $8.00 charge. This charge is for orders if an address correction is made to a package by the carrier, after package has shipped.
All address correction charges will be the responsibility of the customer. This $8 fee is charged to us by the carrier for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the carrier.
Expedited Shipping Information
Need an order fast? FactoryDirectCraft.com offers Expedited Shipping.
Next Day Air and 2nd Day Air Expedited Shipping!
EXPEDITED ORDERS placed after 11am EST leave our warehouse the next business day. Orders placed after 11am EST on Friday or any time Saturday or Sunday will not leave our warehouse until Monday. Orders placed on a holiday will leave our warehouse the next working business day.
EXPEDITED SHIPPING is available only to Contiguous U.S. addresses and shipped via UPS. UPS can not deliver to P.O. Boxes (we must have your physical address for expedited shipping) Shipping charges are based on the weight, size, and destination zip code of your order.
NEXT DAY AIR rates start at $42.95 and up. Next Day Air is guaranteed to be delivered by the end of the next business day. Example: Order on Monday before 11am EST, your order leaves our warehouse Monday and will arrive to you before the end of the business day on Tuesday.
2ND DAY AIR rates start at $38.95 and up. 2nd Day Air is guaranteed by the end of the second business day. Example 2nd Day Air: Order on Monday before 11am EST, your order leaves our warehouse Monday and will arrive to you before the end of the business day on Wednesday.
EXPEDITED SHIPPING CHARGES: Rates shown are minimum expedited shipping charges. We will add additional shipping if actual UPS shipping charge on your order are above shown amount. Rates will be based on the weight, size (dimensional weight) and final destination of your package. Final shipping charges will be determined at the time your order is weighed, measured and ready to leave our warehouse. By selecting Next Day Air or 2nd Day Air Shipping options you agree to any and all shipping charges that will be incurred
DIMENSIONAL WEIGHT: It is possible that because items in your order may have a large size-to-weight ratio, UPS charges may be based on dimensional weight instead of actual weight of items. Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, this determines the billable weight. Certain items may be light weight but will billed by UPS at a higher rate because of their size.
Note: Additional shipping may be added to the base shipping shown on your order based on the above circumstances.
